Privacy Policy

1. Introduction

At DVM Nexuss, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, contact details)
• Business information (company name, billing address)
• Usage data and analytics
• SIM card and device information
• Payment and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account data: Retained while your account is active and for a reasonable period after closure for legal and audit purposes
• Usage and analytics data: Typically retained for up to 24 months, unless a shorter period is required by law
• Billing and transaction records: Retained for at least 7 years for tax and legal compliance
• Support tickets and communications: Retained for up to 3 years after resolution
• Audit logs: Retained according to our data retention policy, with critical security logs kept longer

6. International Data Transfers

Your data may be processed in countries outside your residence, including within the European Economic Area (EEA) and other jurisdictions where we or our service providers operate. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.

7. Third-Party Processors

We may use trusted third-party service providers to process data on our behalf. These processors are bound by contractual obligations to protect your data and use it only for the purposes we specify. Categories of processors include:

• Cloud infrastructure and hosting providers
• Payment processors for billing
• Email and notification services
• Analytics and monitoring tools
• Support and ticketing systems

8. Cookies

We use cookies and similar technologies. For details on the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

11. Supervisory Authority

If you are in the EEA or UK and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. You can find your authority at the European Data Protection Board website or your national data protection office.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@wearedvm.com